PcHelpMan
Description
Reviews on other sites
Team photo(s)
Photo(s) of previous project(s)
Type of work undertaken
- Audio / Visual Installation
- Emergency Home Automation / Media Service
- Home Automation
- Home Cinema
- B2B IT Support
Areas covered
- Aldrington, East Sussex
- Aldrington South, East Sussex
- Ashdown, East Sussex
- Battle & Catsfield, East Sussex
- Bevendean & Moulsecoomb East, East Sussex
Public liability insurance
Held with: Hiscox
Expires on: 02/01/2027
VALIDReviews published on Google
Most recent reviews:
I made an appointment yesterday for 4:30 today with PC Help Man and structured my day around this appointment. At 4:40 I phoned to find out if he was having an issue finding our address, when I spoke to him he did apologise and offered an appointment for later today which I was unable do as I couldn’t change my schedule at such late notice. He then offered an appointment in six days time which was far too long given urgency. PC Help Man failed to show up for the scheduled appointment and when I did call to find out where he was he then proceeded to be extremely rude, he raised his voice over the phone, continuously cut me off and did not let me speak and blamed his failure to show up on some personal phone calls that he had received previously that day. I was completely understanding of the fact that the personal phone calls had delayed him but nevertheless I was met with an aggressive response saying that if I were to leave a bad review, he would follow it up with legal action and would “deal with you, legally”. He said that I was not allowed to leave a review as I had not received any services. However, this is the exact reason for the bad review, plus the aggressive way he spoke to me regardless of me being a 17 year old. He then said that I was rudely holding him up because he had a client he was helping, sitting right next to him and that I was being extremely unprofessional as he was dealing with them. I find this puzzling and rude because it was currently 15 minutes into my appointment. To be generous, we had previously received satisfactory service from PcHelpMan a couple of years ago, which made this second, unprofessional experience that much more disappointing and unpleasant. In regards to your response, it doesn’t really address any of my points. But as I said I did have to chase you ten minutes into the appointment to find out where you were, you didn’t phone to let me know that you were delayed or cancelling. You then told me you had received some personal calls which is why you were late so this is the first time I’m hearing about an overrun appointment. I didn’t mention this earlier but your sarcastic comment about Google existing was definitely not polite. This was my experience today.
Thank you Steve for your help and knowledge.
Steve has been keeping my desktop in tip top conduction for years. Always helpful, knows his stuff and entirely reliable.
Really knowledgeable and helpful
Steve was really helpful, with a prompt response and sorted out the problem with my computer.